Support & FAQ

Our plugins send keystrokes to the active window. The target application has to be focused when you press the key. Click inside the app first, then press.

Some apps want focus in a specific place: KiCad needs one click on the board or schematic canvas before it listens to the keyboard. See the plugin notes below.

Every key sends that command's default hotkey. If you have remapped shortcuts inside the target application, the default no longer matches your setup.

Fix: select the key in the Stream Deck app, open its settings, and use the custom hotkey capture to record the shortcut you actually use. Every key in every plugin supports this.

The Stream Deck software verifies Marketplace ownership at every start. Make sure the Stream Deck app is signed in to the same Elgato account that got the plugin from the Marketplace, then reinstall the plugin from your Marketplace library.

The profile installs when you first press an Open Category key, or via the prompt shown when the plugin installs. If you dismissed the prompt, press any Open Category key and accept the install.

Bundled profiles are laid out for the standard 15-key Stream Deck. The actions work on every Stream Deck model, but the pre-built pages assume 15 keys.

Intentional. We only pre-place keys for commands that ship with a default hotkey in the target app. Commands that are unbound by default get no key, so a key never lies about what it will do. Assign the shortcut in the app, then add the key yourself with the category action and hotkey capture.

Installing the same version over itself is silently skipped by the Stream Deck software. Uninstall the plugin first (right-click it in the Stream Deck app's plugin list), restart the Stream Deck app, then install again.

Windows 10 or later and Stream Deck software 6.9 or later, plus the target application installed on the same PC. Our current catalog is Windows-only; the target app's own OS support is listed on each Marketplace page.